Returns and refunds policy

In Delia Ortega – The Big Apple We strive to offer the highest quality courses, workshops, and training resources. However, we understand that unforeseen circumstances or changes of plans may arise, so we have detailed our return and refund policy below.

1. Scope of the policy

This policy applies to all services contracted through the website www.deliaortega.com, including online courses, personalized classes, webinars, workshops and digital materials.

2. Digital services and online training

Since most of the products offered are digital and training services immediately accessible, once the course has started or the material has been delivered, No returns or refunds will be accepted., in accordance with the provisions of the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007).

3. Cancellation before the start of the course

If the student wishes to cancel their registration before the course or service has started, they may request a refund of the 80% of the amount paid, provided the application is made with at least 48 hours in advance at the start of the activity.

4. Cancellation or modification by The Big Apple

In the event of cancellation of the course, class or workshop by Delia Ortega – The Big Apple (due to force majeure or insufficient number of participants), the student will be entitled to:

  • Receive a full refund of the amount paid, or
  • Reschedule your course or class on a new agreed date.

5. Changes and reprogramming

In individual services (such as private lessons or tutoring), the student may request a change of date with at least 24 hours in advance. Otherwise, the session will be considered delivered and will not be refundable.

6. Physical products (if applicable)

If physical products are offered (such as books or supplementary materials), the customer will have a period of 14 calendar days from the date of receipt of the order to exercise your right of withdrawal, provided that the product has not been opened or used.

7. Procedure for requesting a refund

To request a return or refund, the student must write to info@deliaortega.com indicating:

  • Full name and email address used for the purchase.
  • Course or service contracted.
  • Reason for the request.

Applications will be reviewed within a maximum period of 5 business days and the decision will be notified to the interested party by email.

8. Contact

For any questions or clarifications regarding this policy, you can contact us via email. info@deliaortega.com.

Effective date

This Returns and Refunds Policy was last updated on October 27, 2025.